Customers who join the St1 Customer Loyalty Program may, based on their purchases and shopping patterns, receive benefits, offers as well as solutions and services that make shopping easier in shops and establishments of St1 and its associates.
1. Service provider
The service is provided by St1 Nordic Oy and other companies within the same corporate group (hereinafter referred to as St1). St1 is responsible for the operation of the St1 Customer Loyalty Program.
St1 Nordic Oy – Firdonkatu 2, 6th floor, 00520 Helsinki, phone 0800 131 031 (switchboard), web site: www.st1.fi. St1 Nordic Oy is listed in the Trade Register of the Finnish Patent and Registration Office. The company’s Business ID is 2082259-7 and the domicile is Helsinki.
St1 Nordic Oy customer service phone. 0800 131 031 (switchboard).
2. Scope of Terms and Service Content
The St1 Customer Loyalty Program consists of services and features St1 is providing at any one occasion. Services are available through St1 electronic channels or through other means provided by St1, e.g. the St1 Cash Rebate Card. Customers who join the St1 Customer Loyalty Program may, based on their purchases and shopping patterns, receive benefits, offers as well as solutions and services that make shopping easier in shops and establishments of St1 and its associates.
The St1 Way mobile application is provided to its customers by St1 Nordic Oy and other companies within the same corporate group (hereinafter referred to as St1). The application provides customers with information about benefits and offers of the St1 Nordic Oy Customer program.
With the St1 Way mobile application the customer may purchase car wash codes for use at St1 and Shell Perfect Wash stations as well as pay for fuel by connecting a payment card to the St1 Way application.
St1 My Pages is a customer portal provided by St1 to its customers. It contains information, benefits and offers related to the customer relationship. On the St1 My Pages the customer can manage his personal data, order a St1 Cash Rebate Card and order heating oil.
Perfectautopesu.fi is a web shop provided by St1 to its customers. It contains information about the customer relationship and products purchased in the Perfectautopesu.fi web shop. The customer may purchase car wash codes for use at St1 and Shell Perfect Wash stations, manage his personal data and monitor the car wash codes.
The St1 Cash Rebate Card is a loyalty card provided by St1 to its customers. With the St1 Cash Rebate Card the customer may identify himself and receive varying benefits at St1 and Shell stations.
In addition to these general terms, special terms for services used by the customer at any one occasion apply.
Customer. A natural person, not younger than 18 years, who has entered into this contract with St1.
Means of distance communication. Phone, computer, TV, mail, data network or other means that may be used to enter into a contract without having the contracting partners present at the same time.
Electronic Channel. Web page, customer portal, mobile application or other similar user interface for the use of the service. The use of electronic channels requires a functioning network connection.
The St1 Customer Loyalty Program is a service that is described in more detail in chapter 4.
4. Joining the St1 Customer Loyalty Program and Service Contract
All private persons of age with permanent residence in Finland are eligible to join the St1 Customer Loyalty Program. The customer relationship is personal. St1 and the customer enter into a St1 Customer Loyalty Program Contract through means of distance communication or based on a written application by the customer. St1 reserves the right to refuse to enter into a contract with a customer without providing any reason for the refusal. This applies to the entire contract as well as to individual services.
At the start of the customer relationship the customer is assigned a customer number. Identity in shops is established with the use of a card or with an electronic card connected to the mobile application, or by other means as notified by St1 (e.g. the license plate number of the car).
Identification in electronic channels happens through registration followed by a sign-in. In connection with the customer registration the validity of the customer’s email address is checked with a code that is sent to the email address in question. To use payment services the customer also needs to identify himself with bank codes or a mobile certificate.
5. Processing of Personal Data
The personal data of the customer is stored in the St1 Customer Loyalty Program Customer System.
By joining the St1 Customer Loyalty Program the customer authorizes St1 to collect information that the customer has provided as well as usage history data. The objective of the collection of information is to develop the service and enable the use of targeted marketing.
In collecting the data the service providers comply with the Data Security Act as well as other applicable Finnish regulatory provisions on individual data security. Additional information on the processing of personal data is made available in the Privacy Statement on the company’s web site www.st1.fi/eng/privacy-policy.
As described in more detail in the Privacy Statement, St1 may collect and process customer data and service usage history for e.g. the following purposes; maintaining of customer service and the customer relationship, producing and developing the services, direct and targeted marketing, risk management and reporting to relevant authorities.
The customer may provide his location data while using the service, in which case the customer authorizes St1 to collect and use location data to provide additional services and offer targeted marketing.
St1 does not guarantee that the service will be available at all times. St1 may decide to pause the service e.g. during maintenance. On its web page or through the electronic channels St1 may notify the customer about outages due to maintenance or repair.
The service, service content or related communication may include marketing. When using the service, the customer accepts the advertising in the service. Advertising is provided by St1 or a third party and may be targeted.
St1 is entitled to store and transfer customer data in accordance with the applicable Finnish regulatory framework. St1 is entitled, in accordance with the applicable regulatory framework, to electronically send current information on services, products, benefits and offers provided by St1 or its business partners or other parties assigned by St1.
6. Intellectual Property Rights
All intellectual property rights and trademarks associated with the service are the property of St1, other service providers or a third party. All rights relating to intellectual property rights are retained.
St1 authorizes the customer to use the service only in accordance with the contract during the contract period. The customer may not use the service or otherwise act in a way that may infringe on the intellectual property rights of St1 or a third party.
The customer may not without a written permission from the rightholder publish, copy, make available for the public or otherwise make use of protected material from the service electronically or through other channels of communication.
7. Termination of the Customer Relation
The customer relationship ends when the customer notifies St1 Customer Service, phone 0800 131 031. In addition, the customer has the right to withdraw from a contract concluded through means of distance communication within 14 days from the conclusion of the contract.
Should the customer not adhere to these terms or otherwise not meet the approval requirements set up for customers, St1 has the right to terminate the contract immediately by sending a notice of termination to the customer through the electronic channels or in the mail.
St1 has the right, if deemed necessary, within the applicable legal framework, to immediately prevent the customer from using the service or to restrict the use of certain parts of the service.
St1 has the right to terminate the St1 Customer Loyalty Program by informing the customer at least three (3) months in advance. Should the customer, at the time when the program is terminated have unused customer benefits, the time of their expiry will be notified separately.
8. Changes to the contract, terms and services
St1 has the right to make changes to the contract, its terms, to the service or parts thereof. St1 notifies the customer of the changes through the electronic channels or by other permanent means. The change comes into force at the earliest one (1) month after the customer has been notified about the change. If the customer continues to use the service after the change has come into force, the customer is considered to have accepted the changed terms.
St1 is continuously developing the service and its features and may make changes to the features of the service or electronic channels without separately notifying the customer about such changes. St1 notifies the customer of such changes through the electronic channels, if deemed necessary. These changes come into force when they are applied. St1 has the right to change the requirement for the devices needed to use the service at any time. St1 is not liable for any damage or loss the customer may suffer from a disruption of the service.
9. Communication and Customer Service
Communication between St1 and the customer takes place through the electronic channels. St1 sends information, terms and other messages to the customer through electronic channels, through email or other permanent means. Information may also be sent through SMS or similar means based on the contact information provided by the customer. The customer is considered to have received the information at the latest on the seventh day after the message was sent. If the customer does not have an electronic channel available, the information is sent to the address the customer has provided to St1.
The customer is responsible for updating his customer data. The customer updates his data through the electronic channels (e.g. in ”My data” in the web service) or by other means that has separately been agreed upon.
Questions about the service or complaints may be sent to St1 through the electronic channels. If the customer does not have access to an electronic channel, he may contact Customer Service through their web page or by phone. St1 Nordic Oy Customer Service phone 0800 131 031.
Questions or complaints relating to services provided by others than St1 should be directed to the service provider directly. St1 is not responsible for redirecting such questions or complaints to the service provider.
10. Non-judicial legal protection mechanisms
Should the customer deem that St1 has not complied with the terms of St1 Customer Loyalty Program, he should first contact St1. Any complaints should preferably be made in writing.
If the dispute cannot be resolved through negotiations, the consumer is entitled to take the matter to the Consumer Disputes Board (The Consumer Disputes Board, Hämeentie 3, PL 306, 00531 Helsinki, email@example.com, www.kuluttajariita.fi/en/). Before taking the matter to the Consumer Disputes Board, the consumer is obliged to be in contact with the Consumer Advisory Services (www.kkv.fi/en/consumer-advice/).
In matters relating to the processing of personal data the customer should contact the St1 Data Protection Supervisor at firstname.lastname@example.org. If the matter cannot be resolved through negotiations, the matter can be directed to the Office of the Data Protection Ombudsman (Office of the Data Protection Ombudsman, PL 800, 00521 Helsinki, www.tietosuoja.fi/en/, email@example.com).
11. Applicable legislation and Justice Forum